Good Communication is the Bridge Between Confusion and Clarity

In leading change initiatives, we have yet to find an organization that communicates too much. Using all communication forms, channels, and techniques available exponentially increases support and participation. Update progress regularly, and share successes, failures, and challenges. Acknowledging disappointments and adversity demonstrates honesty and confirms real-life issues that need to be overcome.

Seek Feedback: In order to keep your fingers on the pulse, create opportunities for colleagues to provide you with their feedback – welcoming both good and bad. Learn from your colleagues what they think, their worries, and desires. Share what you learn with other leaders and resolve legitimate concerns.

We invite you to learn more about leading change in your organization in our new book The Five Keys to Continuous Improvement.

Visit our website: www.thefivekeys.org